Policy

Returns & Exchanges

Last updated: August 2026

Why This Policy Looks Different

Melting Minds runs on a made-to-order, zero-inventory model. Every piece is produced specifically for the person who ordered it — we don't keep a warehouse of extra stock sitting around waiting to be reshuffled. That means our returns policy is built around size exchanges, not open-ended returns.

Size Exchanges

If your size doesn't work out, we'll help you fix that.

• Exchange requests must be made within 7 days of delivery
• The piece must be unworn, unwashed, and with all original tags attached
• Exchanges are subject to size availability for that capsule — once a size is gone, it's gone
• You're responsible for return shipping to us; we cover shipping the correct size back to you

No Returns for Change of Mind

Because each piece is made specifically for your order, we're not able to accept returns simply because you changed your mind. Please check the size guide and product details carefully before ordering — we're always happy to help you decide over email before you buy.

Damaged or Defective Items

If your piece arrives damaged, defective, or not as described, we'll make it right — full replacement or refund, your choice.

• Report it within 48 hours of delivery
• Email hello@meltingminds.in with your order number and clear photos of the issue
• We'll confirm next steps within 2–3 business days

How Refunds Work

Approved refunds (for damaged/defective items) are issued to your original payment method via Razorpay, typically within 5–7 business days of approval. We don't offer cash or COD refunds, since all orders are prepaid.

How to Start an Exchange or Report an Issue

Email us at hello@meltingminds.in with your order number, and we'll walk you through the next steps.